Environment
Runtime configuration
Alert preferences
Notifications
Critical fault alerts
Immediate email + SMS on severity: critical
Predictive maintenance reminders
48h advance warning on upcoming service windows
Fleet health weekly digest
Sunday summary of fleet-wide health trends
Technician dispatch confirmations
Email when a field tech accepts or completes a job
Billing & invoice alerts
Invoice generated, payment failed, plan changes
Notification preferences are saved per user account. Contact support to configure org-wide defaults.
Access control
Role-based access
- Full platform access
- Node management
- Work order create/edit/delete
- Technician assignment
- Audit log view
- Billing management
- Settings
- View assigned work orders
- Update work order status
- View node details for assigned jobs
- Audit log: own activity only
- Read-only dashboard access
- Node and fleet status
- Maintenance queue view
- No edit or delete permissions
System events
Audit log
Status updated to in_progress
tech@blackcatrobotics.com
Atlas knee actuator alert acknowledged
admin@blackcatrobotics.com
Assigned Demo Technician to work order wo_001
admin@blackcatrobotics.com
Created work order for DJI Agras T50 impeller repair
admin@blackcatrobotics.com
Technician portal login
tech@blackcatrobotics.com
Node status changed from online to maintenance
system